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What You Need to Know Before You Start

Access to six6es depends on local law and is available only where permitted in your region. These terms set out your rights, our obligations, and the conditions that apply to your account — read them before you open one.

Account EligibilityData & PrivacyJurisdiction-Dependent AccessContact & ComplaintsAccount Closure Rights
six6es What You Need to Know Before You Start
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a complaint about an account decision, there are three ways to get a response. Use the channel that works best for you — all three routes reach the same compliance-aware support team.

Team online

Live Chat

Open the chat widget from any page on six6es. For legal or account queries, describe your issue clearly and ask to be escalated to the compliance team.

Email Support

Send your query to the support address listed in your account settings. Include your registered mobile number so we can match it to your account record.

Account Help Centre

Log in and navigate to the Help section. You can submit a formal complaint or a data access request directly from there, with a written record attached.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Security and transparency are not optional for us. Here is what we actually do with your account data, how we store it, and what rights you have over it.

Data Retention

Account and transaction records are retained for the period required by applicable law. Once that period lapses, data is deleted or anonymised in line with our internal retention schedule.

Cookie Handling

We use session and analytics cookies to keep your account session active and to improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login triggers an OTP sent to your registered mobile number. We do not store your JazzCash, Easypaisa, or Raast PIN — only a reference token used to confirm transaction authorisation.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request through the Help Centre and we will respond within the timeframe our policy sets out.

Common Questions About These Terms

These are the questions we get asked most often about account eligibility, data rights, and policy contact. If yours is not here, use the live chat or submit a request through the Help Centre.

Account access depends on local law and eligible regions. You must confirm that access is permitted under the laws that apply to you before completing registration.

Yes. Log in, go to the Help Centre, and submit a data access request. We will compile your account and transaction records and respond within the period our policy specifies.

We store only a reference token for each wallet, not your actual PIN or account credentials. Transaction records are held securely and used only for account verification or legal compliance purposes.

We send notice to your registered contact before any change takes effect. You will not be bound by amendments applied retroactively without prior notification to your account.

Start with live chat and ask for escalation to the compliance team. If that does not resolve it, submit a written complaint through the Help Centre for a documented review.

You can request account closure through the Help Centre. Data removal follows our retention schedule — some records must be kept for the legally required period before deletion.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.